Fresh Casino Privacy Policy

At Fresh Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Fresh Casino Privacy Policy explains what information we collect, how we use it, and the rights you have as a player on the official Fresh Casino platform, operated by GALAKTIKA N.V., Scharlooweg 39, Willemstad, Curaçao (registration no. 140803), licensed under the Curaçao Gaming Authority, licence no. OGL/2024/169/0146. Payment processing is handled by our affiliate, Unionstar Limited, registered in Cyprus. By registering an account, completing a Fresh Casino login, or using any Fresh Casino bonus code, you agree to the practices described below.

Information We Collect

When you create an account, deposit funds, or claim a Fresh Casino no deposit bonus, we collect information necessary to verify your identity, process transactions, and comply with Canadian and Curaçao regulatory requirements.

Information You Provide

• We collect your name, date of birth, address, email and phone number during registration.
• We gather payment details, including card, e-wallet or cryptocurrency wallet information, when you deposit or withdraw funds.
• We record identification documents submitted for verification, particularly for withdrawals above 1,875 C$ or when total deposits exceed 3,000 C$.
• We store any promo code Fresh Casino, activation code Fresh Casino, or bonus code Fresh Casino you enter, along with your responses to promotional offers.

Information Collected Automatically

• We collect your IP address, device type, browser and operating system whenever you access Fresh Casino, including through our Fresh Casino mobile app or desktop site.
• We track your gameplay activity, session duration, wagering patterns and bonus usage to improve our services and detect irregular behaviour.
• We log your login history, including every Fresh Casino login attempt, to strengthen account security.

How We Use Your Information

We use the data we collect to operate, secure and improve our platform. Specifically, we process your information to:

• Verify your identity and age, ensuring you meet the legal gambling age in Canada.
• Process deposits and withdrawals through your chosen payment method.
• Manage your participation in our FreshCoins loyalty programme, tournaments and lotteries.
• Deliver relevant offers, such as a Fresh Casino 50 free spins promotion or a Fresh Casino no deposit bonus code, based on your account activity.
• Prevent fraud, money laundering and abuse of bonus terms, including misuse of Fresh Casino bonus codes or multiple accounts.
• Respond to your enquiries via LiveChat, email, Telegram, WhatsApp or social media.

Cookies and Tracking Technologies

We use cookies and similar technologies across every page of Fresh Casino, including casino Fresh promotional landing pages, to remember your preferences, keep you logged in, and analyse how you interact with our games. You can manage or disable cookies through your browser settings, though doing so may limit certain features, such as automatic Fresh Casino login or personalised bonus notifications.

Data Sharing and Third Parties

We do not sell your personal information. However, we may share your data with:

• Payment processors, including Unionstar Limited, to complete deposits and withdrawals.
• Regulatory authorities, such as the Curaçao Gaming Authority, when required by law.
• Game providers and platform partners who need limited data to deliver gameplay features.
• Fraud prevention and identity verification services that help us confirm your eligibility to use Fresh Casino.
• Marketing and analytics partners who assist us in measuring the performance of our promotions, including any Fresh Casino review campaigns or affiliate referrals.

Data Retention and Security

We retain your personal data for as long as your account remains active and for a reasonable period afterward to satisfy legal, tax and anti-money-laundering obligations. We apply encryption, restricted access controls and regular security audits to protect your information from unauthorised access, loss or misuse. While we take every reasonable step to safeguard your data, no online transmission is completely secure, and we encourage you to protect your own login credentials at all times.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or outdated information.
• Request deletion of your data, subject to our regulatory retention requirements.
• Withdraw consent to marketing communications at any time.
• Lodge a complaint with the Curaçao Gaming Authority if you believe your data has been mishandled.

To exercise any of these rights, you can contact us directly using the details provided below.

Account, Login and Mobile Access

We collect and process device and location data when you access Fresh Casino through our iOS app, Android app, or mobile browser. Whether you use Fresh Casino login credentials on desktop or on your phone, we apply the same privacy safeguards across all platforms. We also monitor login attempts to detect suspicious activity and protect your account from unauthorised access.

Marketing Communications and Promotional Codes

If you opt in, we may send you information about new offers, including a Fresh Casino promo code, Fresh Casino free spins, or seasonal tournaments such as Lucky Ticket and Need for Spin. We use your deposit and gameplay history to personalise these offers, but you can unsubscribe from marketing emails at any time without affecting your ability to use our services. We never share your data with unrelated third parties for their own marketing purposes without your explicit consent.

Restricted Territories and Compliance

Fresh Casino Canada operates strictly within permitted jurisdictions. We do not knowingly collect data from, or provide services to, residents of restricted territories. If we discover that account information was submitted from a prohibited location, we reserve the right to suspend the account and void related deposits and withdrawals in accordance with our terms.

Children's Privacy

Our services are intended only for individuals who have reached the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately, with funds handled according to applicable law.

Changes to This Policy

We may update this Fresh Casino Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. We encourage you to review this page regularly. Continued use of Fresh Casino after any update constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your data, please reach us through our 24/7 LiveChat, or email us at help-fresh@support.win or support@fresh.casino. We are here to address any concerns about your privacy while you enjoy everything Fresh Casino has to offer.