Fresh Casino Terms and Conditions

Welcome to Fresh Casino. These Terms and Conditions govern your use of our website, our mobile applications and all services we provide, including our casino games, sportsbook, promotions and loyalty programme. By registering an account, completing a fresh casino login or placing a wager with us, you confirm that you have read, understood and agree to be bound by these terms in full. If you do not agree with any part of these terms, we ask that you refrain from using our services.

Who We Are

Fresh Casino is owned and operated by GALAKTIKA N.V., a company registered at Scharlooweg 39, Willemstad, Curaçao, under registration number 140803. Payment processing across our platform is handled by Unionstar Limited, registration number HE 356131, based at Agias Fylaxeos & Zinonos Rossidi 2, 1st Floor, 3082 Limassol, Cyprus, a subsidiary of GALAKTIKA N.V. We operate under a licence issued by the Curaçao Gaming Authority, licence number OGL/2024/169/0146, granted on 28 October 2024. Our terms originally came into effect on 1 March 2018 and were most recently updated on 24 April 2026. We have been serving players since 2018, and our official Fresh Casino platform continues to expand its offering for our community in Canada.

Eligibility and Account Registration

To create an account with us, you must be at least 18 years old, or the legal age of majority in your jurisdiction, whichever is higher. We only permit one account per person, household and IP address. When you register, we require accurate personal information, and you agree to keep your details up to date. We reserve the right to request identification documents at any time to verify your identity, age and source of funds.

We do not accept registrations, deposits or real-money bets from residents of a number of restricted territories, including but not limited to American Samoa, Armenia, Aruba, Afghanistan, Belarus, the BES islands, the United Kingdom, Venezuela, the US Virgin Islands, the US Minor Outlying Islands, Georgia, Guadeloupe, Greenland, Guam, Egypt, Zimbabwe, Israel, Jordan, Iraq, Iran, Spain, Yemen, Cyprus, North Korea, the DR Congo, Cote d'Ivoire, China, Cuba, Curaçao, Lebanon, Libya, Mayotte, Macau, Mali, Malta, Martinique, Myanmar, the Netherlands, Nicaragua, Nigeria, the UAE, Oman, Pakistan, the Philippines, Puerto Rico, Réunion, Saint Martin, Syria, Slovakia, Somalia, South Africa, Sudan, Sweden, the United States, France, French Guiana, the Central African Republic and Ethiopia. If we discover that misleading location information was provided, we may void all associated deposits and withdrawals.

Deposits and Withdrawals

We accept Visa, Mastercard, Maestro and other credit and debit cards, e-wallets, mobile billing and cryptocurrencies. Funds must originate from an account or card registered in your own name; we refuse third-party deposits and confiscate any related winnings. Our minimum deposit is 20 C$ on casino and sportsbook offers, and 40 C$ on the Daiquiri and Long Island offers. Withdrawals return to the same payment method used for the deposit and are only released to verified accounts. Crypto withdrawals are enabled only where the winnings originated from crypto deposits.

Withdrawal limits depend on your loyalty status: 6,000 / 30,000 / 120,000 C$ per 24 hours, 7 days and 30 days at Light, Mild and Classic; 15,000 / 75,000 / 300,000 C$ at Grand, Cool, Intense and Strong; and 22,500 / 112,500 / 675,000 C$ at Elite and Fresh. Crypto limits equal USD 50,000 / 250,000 / 1,000,000 for every player, provided the deposit and winnings originated in crypto. We process payouts within 24 hours of your request, though transfers of 1,875 C$ or more trigger additional identification checks and can be held for up to 48 hours. Documents requested for verification must be submitted within 10 days.

Bonuses and Promotions

We offer a range of promotions, and every fresh casino bonus code, fresh casino promo code or fresh casino activation code we issue is subject to specific wagering requirements. Our welcome package consists of four deposit bonuses wagered 40 times, with winnings capped at 10 times the bonus amount, alongside a tiered free spins package on Mechanical Clover. While we do not run a permanent fresh casino no deposit bonus, we occasionally distribute limited fresh casino no deposit bonus codes and fresh casino 50 free spins offers through our marketing channels, so we recommend checking our promotions page and official communication regularly for the latest fresh casino free spins offers.

Our sportsbook welcome chain adds 150% on your first deposit, 100% on the second and 50% on the third, along with a Sports Reload Bonus, Accumulator Bonus and weekly Cashback on Sports. We also run the Daiquiri Free Spins and Long Island offers, our FreshCoins loyalty programme, and a rotating calendar of tournaments including Lucky Ticket, Need for Spin and Bounty Deluxe. Deposits made by players in Canada must be wagered once in casino games or sports bets before a withdrawal can be requested; bonus bets do not count toward this requirement. We reserve the right to cancel a withdrawal request or withhold a 10% commission if wagering is incomplete, and we may adjust wagering conditions where we detect risk-free betting strategies.

Loyalty Programme

Our FreshCoins loyalty programme rewards you with coins for every deposit, credited at a rate of one coin per 20 C$. Every player starts at Light status, and status upgrades automatically as coins accumulate through Mild, Classic, Grand, Cool, Intense, Strong, Elite and Fresh. Higher tiers unlock higher withdrawal limits, exclusive offers, birthday gifts and, from Intense status upward, a dedicated personal manager. We allow FreshCoins to be converted into cash or free spins on selected slots.

Game Fairness and Providers

We host over 1,000 slots and between 3,000 and 5,500 total games from providers including Novomatic, Pragmatic Play, Play'n GO, Microgaming, Betsoft Gaming, Yggdrasil, Quickspin, Evoplay and many others, alongside live tables powered by Evolution and Pragmatic Play Live. Our library covers slots, jackpot games, roulette, blackjack, table games, video poker, live dealer games, instant games and sports betting. We state that our slot RTPs generally exceed 96%, and we make our full games catalogue available across desktop, our fresh casino mobile app for iOS and Android, and browser play.

Account Security and Responsible Conduct

You are responsible for keeping your login credentials confidential and must notify us immediately of any unauthorised use of your account. We may suspend or close accounts where we suspect fraud, collusion, bonus abuse or breach of these terms. We are committed to responsible gambling and provide tools including deposit limits, self-exclusion and reality checks to support players who wish to manage their activity.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access. To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential losses arising from your use of our services. Nothing in these terms limits liability that cannot be excluded under applicable law.

Changes to These Terms

We may amend these Terms and Conditions from time to time to reflect regulatory, operational or commercial changes. We will publish the updated terms on our website, and continued use of our services after publication constitutes your acceptance of the revised terms.

Contact Us

If you have questions about these terms, our bonus policies or your account, our support team is available 24/7 via live chat on every page, email at help-fresh@support.win or support@fresh.casino, Telegram, WhatsApp, Instagram and X. We are here to help with anything from a fresh casino login issue to a query about your fresh casino bonus.